Refund policy
Returns
We offer a 7-day return window from the date your order is delivered. Return shipping costs are the responsibility of the customer.
To be eligible for a return, items must be:
- Unused and in original condition
- Returned in their original packaging
- Accompanied by proof of purchase
Please note, items that have been assembled, used, or damaged after delivery are not eligible for return unless deemed faulty or not as described.
To request a return, please contact us at with your order number and reason for return.
Returns must be approved prior to being sent back. As we partner with third-party suppliers, return addresses and instructions will be provided once your request has been reviewed and approved.
Change of Mind
Change-of-mind returns are accepted within 7 days if eligibility criteria are met.
Please note:
-
Return shipping costs are the responsibility of the customer
-
Original shipping fees are non-refundable
-
A restocking or handling fee may apply for bulky items
Faulty, Damaged or Incorrect Items
Under Australian Consumer Law, you are entitled to a repair, replacement or refund if an item is faulty, damaged or not as described.
Please inspect your order upon delivery and notify us within 48 hours of receiving:
-
A damaged item
-
An incorrect item
-
A manufacturing fault
Email hello@furnitureedition.com.au with your order number and clear photos of the item and packaging.
Non-Returnable Items
The following items cannot be returned unless faulty:
-
Sale or clearance items
-
Gift cards
-
Custom or made-to-order products
- Homewares
Exchanges
We do not offer direct exchanges.
Please return the item (if eligible) and place a new order.
Refunds
Approved refunds will be processed to the original payment method within 10 business days of inspection.
If you have not received your refund after 15 business days, please contact us.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.
